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Exchange 2010 won't deliver a message to a DistributionGroup-Universal
The Next CEO of Stack OverflowEMails disappearing with Exchange 2003Why does Exchange 2003 silently reject emails with large attachments?Exchange 2007 - Message to multiple recipients only make it to 1 recipientPostmaster - Email Delivery WarningExchange emails not delivering for one userExchange 2010 view SMTP authenticationsExchange Message Tracking FAILExternal recipients in distribution group not receiving emailsExchange 2010 HUB Transport Rule not workingI can't gett and “Out of office” message for emails sent automatically in Exchange Online
this is the situation:
messages sent to a DistributionGroup-Universal group are not delivered to the group members. The same message sent to the group + a directly member address is delivered just to that member. For example, here is a example with Get-MessageTrackingLog from a message:
sent: external user
to: group@mydomain.com[member1, member2, member3, member4], member1@mydomain.com
MessageId : <0001>
EventId : RECEIVE
Timestamp : 14.12.2016 19:03:47
Recipients : member1@mydomain.com, group@mydomain.com}
RecipientStatus :
MessageId : <0001>
EventId : EXPAND
Timestamp : 14.12.2016 19:03:47
Recipients : {member1@mydomain.com, member2@mydomain.com, member3@mydomain.com, member4@mydomain.com}
RecipientStatus : 250 2.1.5 RESOLVER.GRP.Expanded; distribution list expanded
MessageId : <0001>
EventId : TRANSFER
Timestamp : 14.12.2016 19:03:47
Recipients : {member1@mydomain.com, member2@mydomain.com, member3@mydomain.com, member4@mydomain.com}
RecipientStatus : {, , , }
MessageId : <0001>
EventId : DELIVER
Timestamp : 14.12.2016 19:03:47
Recipients : member1@mydomain.com
RecipientStatus :
MessageId : <0001>
EventId : DUPLICATEDELIVER
Timestamp : 14.12.2016 19:03:48
Recipients : member1@mydomain.com
RecipientStatus :
you can see the 250 2.1.5 RESOLVER.GRP.Expanded in the EXPAND event, and later the message is delivered just to member1, which is the only one user addressed in the e-mail out of the group. I believe the DUPLICATEDELIVER event is because member1 is addressed 2 times (inside the group and directly).
Finally, the e-mail was not delivered to the group members (and the sender didn't receive any NDR) and I don't understand why (it's a DistributionGroup-Universal, not DDG)
UPDATE:
I tried again (from a different external account) and now the e-mail was delivered first to member1, and after to all group members, except member1 because is a duplicate message. I believe this is the right behavior:
MessageId : <0002>
EventId : RECEIVE
Timestamp : 21.12.2016 7:05:02
Recipients : {member1@mydomain.com, group@mydomain.com}
RecipientStatus :
MessageSubject : test mail
MessageId : <0002>
EventId : EXPAND
Timestamp : 21.12.2016 7:05:02
Recipients : {member1@mydomain.com, member2@mydomain.com, member3@mydomain.com, member4@mydomain.com}
RecipientStatus : 250 2.1.5 RESOLVER.GRP.Expanded; distribution list expanded
MessageSubject : test mail
MessageId : <0002>
EventId : TRANSFER
Timestamp : 21.12.2016 7:05:02
Recipients : {member1@mydomain.com, member2@mydomain.com, member3@mydomain.com, member4@mydomain.com}
RecipientStatus : {, , , }
MessageSubject : test mail
MessageId : <0002>
EventId : DELIVER
Timestamp : 21.12.2016 7:05:02
Recipients : member1@mydomain.com
RecipientStatus :
MessageSubject : test mail
MessageId : <0002>
EventId : DELIVER
Timestamp : 21.12.2016 7:05:02
Recipients : {member2@mydomain.com, member3@mydomain.com, member4@mydomain.com}
RecipientStatus :
MessageSubject : test mail
MessageId : <0002>
EventId : DUPLICATEDELIVER
Timestamp : 21.12.2016 7:05:02
Recipients : member1@mydomain.com
RecipientStatus :
MessageSubject : test mail
The original problem happened the last week, concretely from only one external address, and I see others emails to the group (from others external users) had been delivered to all group members. I tried now the combination of group + member1, how was in the problematic message for check if the noise come from the duplicate message, but I see there is delivered to everybody, so, I don't know what can be...
email exchange email-server exchange-2010
asked Dec 20 '16 at 11:00
HEDMONHEDMON
379216
bumped to the homepage by Community♦ 7 mins ago
This question has answers that may be good or bad; the system has marked it active so that they can be reviewed.
add a comment |
this is the situation:
messages sent to a DistributionGroup-Universal group are not delivered to the group members. The same message sent to the group + a directly member address is delivered just to that member. For example, here is a example with Get-MessageTrackingLog from a message:
sent: external user
to: group@mydomain.com[member1, member2, member3, member4], member1@mydomain.com
MessageId : <0001>
EventId : RECEIVE
Timestamp : 14.12.2016 19:03:47
Recipients : member1@mydomain.com, group@mydomain.com}
RecipientStatus :
MessageId : <0001>
EventId : EXPAND
Timestamp : 14.12.2016 19:03:47
Recipients : {member1@mydomain.com, member2@mydomain.com, member3@mydomain.com, member4@mydomain.com}
RecipientStatus : 250 2.1.5 RESOLVER.GRP.Expanded; distribution list expanded
MessageId : <0001>
EventId : TRANSFER
Timestamp : 14.12.2016 19:03:47
Recipients : {member1@mydomain.com, member2@mydomain.com, member3@mydomain.com, member4@mydomain.com}
RecipientStatus : {, , , }
MessageId : <0001>
EventId : DELIVER
Timestamp : 14.12.2016 19:03:47
Recipients : member1@mydomain.com
RecipientStatus :
MessageId : <0001>
EventId : DUPLICATEDELIVER
Timestamp : 14.12.2016 19:03:48
Recipients : member1@mydomain.com
RecipientStatus :
you can see the 250 2.1.5 RESOLVER.GRP.Expanded in the EXPAND event, and later the message is delivered just to member1, which is the only one user addressed in the e-mail out of the group. I believe the DUPLICATEDELIVER event is because member1 is addressed 2 times (inside the group and directly).
Finally, the e-mail was not delivered to the group members (and the sender didn't receive any NDR) and I don't understand why (it's a DistributionGroup-Universal, not DDG)
UPDATE:
I tried again (from a different external account) and now the e-mail was delivered first to member1, and after to all group members, except member1 because is a duplicate message. I believe this is the right behavior:
MessageId : <0002>
EventId : RECEIVE
Timestamp : 21.12.2016 7:05:02
Recipients : {member1@mydomain.com, group@mydomain.com}
RecipientStatus :
MessageSubject : test mail
MessageId : <0002>
EventId : EXPAND
Timestamp : 21.12.2016 7:05:02
Recipients : {member1@mydomain.com, member2@mydomain.com, member3@mydomain.com, member4@mydomain.com}
RecipientStatus : 250 2.1.5 RESOLVER.GRP.Expanded; distribution list expanded
MessageSubject : test mail
MessageId : <0002>
EventId : TRANSFER
Timestamp : 21.12.2016 7:05:02
Recipients : {member1@mydomain.com, member2@mydomain.com, member3@mydomain.com, member4@mydomain.com}
RecipientStatus : {, , , }
MessageSubject : test mail
MessageId : <0002>
EventId : DELIVER
Timestamp : 21.12.2016 7:05:02
Recipients : member1@mydomain.com
RecipientStatus :
MessageSubject : test mail
MessageId : <0002>
EventId : DELIVER
Timestamp : 21.12.2016 7:05:02
Recipients : {member2@mydomain.com, member3@mydomain.com, member4@mydomain.com}
RecipientStatus :
MessageSubject : test mail
MessageId : <0002>
EventId : DUPLICATEDELIVER
Timestamp : 21.12.2016 7:05:02
Recipients : member1@mydomain.com
RecipientStatus :
MessageSubject : test mail
The original problem happened the last week, concretely from only one external address, and I see others emails to the group (from others external users) had been delivered to all group members. I tried now the combination of group + member1, how was in the problematic message for check if the noise come from the duplicate message, but I see there is delivered to everybody, so, I don't know what can be...
email exchange email-server exchange-2010
asked Dec 20 '16 at 11:00
HEDMONHEDMON
379216
bumped to the homepage by Community♦ 7 mins ago
This question has answers that may be good or bad; the system has marked it active so that they can be reviewed.
To be clear - if you send to the group alone, it doesn't work either? Is that with both internal and external senders?
– Sembee
Dec 20 '16 at 12:22
@Sembee, the group has permission for receive external e-mails. I tried again from an external account and it's working. I don't know if the problem is just with a concretely sender. I update the post with more info, please, take a look.
– HEDMON
Dec 21 '16 at 6:32
If another external account works, then that would suggest the issue isn't with the group. You need to establish the pattern - it could be the one source.
– Sembee
Dec 21 '16 at 18:42
Exactly, but what can be? The issue was with a client, so I can't be testing from his email. I tried with others external services (Gmail, Outlook) and look fine. During the weekend I updated and restarted the server... is the only thing come to my mind now
– HEDMON
Dec 21 '16 at 18:53
The usual problem is a cached entry - but if that was the case I wouldn't expect the email to be received by your server. If it is just a single client there is little you can do. Ask them to remove the cached entries. Depends if they are a regular sender or not.
– Sembee
Dec 21 '16 at 19:28
add a comment |
this is the situation:
messages sent to a DistributionGroup-Universal group are not delivered to the group members. The same message sent to the group + a directly member address is delivered just to that member. For example, here is a example with Get-MessageTrackingLog from a message:
sent: external user
to: group@mydomain.com[member1, member2, member3, member4], member1@mydomain.com
MessageId : <0001>
EventId : RECEIVE
Timestamp : 14.12.2016 19:03:47
Recipients : member1@mydomain.com, group@mydomain.com}
RecipientStatus :
MessageId : <0001>
EventId : EXPAND
Timestamp : 14.12.2016 19:03:47
Recipients : {member1@mydomain.com, member2@mydomain.com, member3@mydomain.com, member4@mydomain.com}
RecipientStatus : 250 2.1.5 RESOLVER.GRP.Expanded; distribution list expanded
MessageId : <0001>
EventId : TRANSFER
Timestamp : 14.12.2016 19:03:47
Recipients : {member1@mydomain.com, member2@mydomain.com, member3@mydomain.com, member4@mydomain.com}
RecipientStatus : {, , , }
MessageId : <0001>
EventId : DELIVER
Timestamp : 14.12.2016 19:03:47
Recipients : member1@mydomain.com
RecipientStatus :
MessageId : <0001>
EventId : DUPLICATEDELIVER
Timestamp : 14.12.2016 19:03:48
Recipients : member1@mydomain.com
RecipientStatus :
you can see the 250 2.1.5 RESOLVER.GRP.Expanded in the EXPAND event, and later the message is delivered just to member1, which is the only one user addressed in the e-mail out of the group. I believe the DUPLICATEDELIVER event is because member1 is addressed 2 times (inside the group and directly).
Finally, the e-mail was not delivered to the group members (and the sender didn't receive any NDR) and I don't understand why (it's a DistributionGroup-Universal, not DDG)
UPDATE:
I tried again (from a different external account) and now the e-mail was delivered first to member1, and after to all group members, except member1 because is a duplicate message. I believe this is the right behavior:
MessageId : <0002>
EventId : RECEIVE
Timestamp : 21.12.2016 7:05:02
Recipients : {member1@mydomain.com, group@mydomain.com}
RecipientStatus :
MessageSubject : test mail
MessageId : <0002>
EventId : EXPAND
Timestamp : 21.12.2016 7:05:02
Recipients : {member1@mydomain.com, member2@mydomain.com, member3@mydomain.com, member4@mydomain.com}
RecipientStatus : 250 2.1.5 RESOLVER.GRP.Expanded; distribution list expanded
MessageSubject : test mail
MessageId : <0002>
EventId : TRANSFER
Timestamp : 21.12.2016 7:05:02
Recipients : {member1@mydomain.com, member2@mydomain.com, member3@mydomain.com, member4@mydomain.com}
RecipientStatus : {, , , }
MessageSubject : test mail
MessageId : <0002>
EventId : DELIVER
Timestamp : 21.12.2016 7:05:02
Recipients : member1@mydomain.com
RecipientStatus :
MessageSubject : test mail
MessageId : <0002>
EventId : DELIVER
Timestamp : 21.12.2016 7:05:02
Recipients : {member2@mydomain.com, member3@mydomain.com, member4@mydomain.com}
RecipientStatus :
MessageSubject : test mail
MessageId : <0002>
EventId : DUPLICATEDELIVER
Timestamp : 21.12.2016 7:05:02
Recipients : member1@mydomain.com
RecipientStatus :
MessageSubject : test mail
The original problem happened the last week, concretely from only one external address, and I see others emails to the group (from others external users) had been delivered to all group members. I tried now the combination of group + member1, how was in the problematic message for check if the noise come from the duplicate message, but I see there is delivered to everybody, so, I don't know what can be...
email exchange email-server exchange-2010
asked Dec 20 '16 at 11:00
HEDMONHEDMON
379216
this is the situation:
messages sent to a DistributionGroup-Universal group are not delivered to the group members. The same message sent to the group + a directly member address is delivered just to that member. For example, here is a example with Get-MessageTrackingLog from a message:
sent: external user
to: group@mydomain.com[member1, member2, member3, member4], member1@mydomain.com
MessageId : <0001>
EventId : RECEIVE
Timestamp : 14.12.2016 19:03:47
Recipients : member1@mydomain.com, group@mydomain.com}
RecipientStatus :
MessageId : <0001>
EventId : EXPAND
Timestamp : 14.12.2016 19:03:47
Recipients : {member1@mydomain.com, member2@mydomain.com, member3@mydomain.com, member4@mydomain.com}
RecipientStatus : 250 2.1.5 RESOLVER.GRP.Expanded; distribution list expanded
MessageId : <0001>
EventId : TRANSFER
Timestamp : 14.12.2016 19:03:47
Recipients : {member1@mydomain.com, member2@mydomain.com, member3@mydomain.com, member4@mydomain.com}
RecipientStatus : {, , , }
MessageId : <0001>
EventId : DELIVER
Timestamp : 14.12.2016 19:03:47
Recipients : member1@mydomain.com
RecipientStatus :
MessageId : <0001>
EventId : DUPLICATEDELIVER
Timestamp : 14.12.2016 19:03:48
Recipients : member1@mydomain.com
RecipientStatus :
you can see the 250 2.1.5 RESOLVER.GRP.Expanded in the EXPAND event, and later the message is delivered just to member1, which is the only one user addressed in the e-mail out of the group. I believe the DUPLICATEDELIVER event is because member1 is addressed 2 times (inside the group and directly).
Finally, the e-mail was not delivered to the group members (and the sender didn't receive any NDR) and I don't understand why (it's a DistributionGroup-Universal, not DDG)
UPDATE:
I tried again (from a different external account) and now the e-mail was delivered first to member1, and after to all group members, except member1 because is a duplicate message. I believe this is the right behavior:
MessageId : <0002>
EventId : RECEIVE
Timestamp : 21.12.2016 7:05:02
Recipients : {member1@mydomain.com, group@mydomain.com}
RecipientStatus :
MessageSubject : test mail
MessageId : <0002>
EventId : EXPAND
Timestamp : 21.12.2016 7:05:02
Recipients : {member1@mydomain.com, member2@mydomain.com, member3@mydomain.com, member4@mydomain.com}
RecipientStatus : 250 2.1.5 RESOLVER.GRP.Expanded; distribution list expanded
MessageSubject : test mail
MessageId : <0002>
EventId : TRANSFER
Timestamp : 21.12.2016 7:05:02
Recipients : {member1@mydomain.com, member2@mydomain.com, member3@mydomain.com, member4@mydomain.com}
RecipientStatus : {, , , }
MessageSubject : test mail
MessageId : <0002>
EventId : DELIVER
Timestamp : 21.12.2016 7:05:02
Recipients : member1@mydomain.com
RecipientStatus :
MessageSubject : test mail
MessageId : <0002>
EventId : DELIVER
Timestamp : 21.12.2016 7:05:02
Recipients : {member2@mydomain.com, member3@mydomain.com, member4@mydomain.com}
RecipientStatus :
MessageSubject : test mail
MessageId : <0002>
EventId : DUPLICATEDELIVER
Timestamp : 21.12.2016 7:05:02
Recipients : member1@mydomain.com
RecipientStatus :
MessageSubject : test mail
The original problem happened the last week, concretely from only one external address, and I see others emails to the group (from others external users) had been delivered to all group members. I tried now the combination of group + member1, how was in the problematic message for check if the noise come from the duplicate message, but I see there is delivered to everybody, so, I don't know what can be...
email exchange email-server exchange-2010
email exchange email-server exchange-2010
asked Dec 20 '16 at 11:00
HEDMONHEDMON
379216
asked Dec 20 '16 at 11:00
HEDMONHEDMON
379216
edited Dec 21 '16 at 7:12
HEDMON
asked Dec 20 '16 at 11:00
HEDMONHEDMON
379216
asked Dec 20 '16 at 11:00
HEDMONHEDMON
379216
asked Dec 20 '16 at 11:00
HEDMONHEDMON
379216
379216
bumped to the homepage by Community♦ 7 mins ago
This question has answers that may be good or bad; the system has marked it active so that they can be reviewed.
bumped to the homepage by Community♦ 7 mins ago
This question has answers that may be good or bad; the system has marked it active so that they can be reviewed.
To be clear - if you send to the group alone, it doesn't work either? Is that with both internal and external senders?
– Sembee
Dec 20 '16 at 12:22
@Sembee, the group has permission for receive external e-mails. I tried again from an external account and it's working. I don't know if the problem is just with a concretely sender. I update the post with more info, please, take a look.
– HEDMON
Dec 21 '16 at 6:32
If another external account works, then that would suggest the issue isn't with the group. You need to establish the pattern - it could be the one source.
– Sembee
Dec 21 '16 at 18:42
Exactly, but what can be? The issue was with a client, so I can't be testing from his email. I tried with others external services (Gmail, Outlook) and look fine. During the weekend I updated and restarted the server... is the only thing come to my mind now
– HEDMON
Dec 21 '16 at 18:53
The usual problem is a cached entry - but if that was the case I wouldn't expect the email to be received by your server. If it is just a single client there is little you can do. Ask them to remove the cached entries. Depends if they are a regular sender or not.
– Sembee
Dec 21 '16 at 19:28
add a comment |
To be clear - if you send to the group alone, it doesn't work either? Is that with both internal and external senders?
– Sembee
Dec 20 '16 at 12:22
@Sembee, the group has permission for receive external e-mails. I tried again from an external account and it's working. I don't know if the problem is just with a concretely sender. I update the post with more info, please, take a look.
– HEDMON
Dec 21 '16 at 6:32
If another external account works, then that would suggest the issue isn't with the group. You need to establish the pattern - it could be the one source.
– Sembee
Dec 21 '16 at 18:42
Exactly, but what can be? The issue was with a client, so I can't be testing from his email. I tried with others external services (Gmail, Outlook) and look fine. During the weekend I updated and restarted the server... is the only thing come to my mind now
– HEDMON
Dec 21 '16 at 18:53
The usual problem is a cached entry - but if that was the case I wouldn't expect the email to be received by your server. If it is just a single client there is little you can do. Ask them to remove the cached entries. Depends if they are a regular sender or not.
– Sembee
Dec 21 '16 at 19:28
To be clear - if you send to the group alone, it doesn't work either? Is that with both internal and external senders?
– Sembee
Dec 20 '16 at 12:22
To be clear - if you send to the group alone, it doesn't work either? Is that with both internal and external senders?
– Sembee
Dec 20 '16 at 12:22
@Sembee, the group has permission for receive external e-mails. I tried again from an external account and it's working. I don't know if the problem is just with a concretely sender. I update the post with more info, please, take a look.
– HEDMON
Dec 21 '16 at 6:32
@Sembee, the group has permission for receive external e-mails. I tried again from an external account and it's working. I don't know if the problem is just with a concretely sender. I update the post with more info, please, take a look.
– HEDMON
Dec 21 '16 at 6:32
If another external account works, then that would suggest the issue isn't with the group. You need to establish the pattern - it could be the one source.
– Sembee
Dec 21 '16 at 18:42
If another external account works, then that would suggest the issue isn't with the group. You need to establish the pattern - it could be the one source.
– Sembee
Dec 21 '16 at 18:42
Exactly, but what can be? The issue was with a client, so I can't be testing from his email. I tried with others external services (Gmail, Outlook) and look fine. During the weekend I updated and restarted the server... is the only thing come to my mind now
– HEDMON
Dec 21 '16 at 18:53
Exactly, but what can be? The issue was with a client, so I can't be testing from his email. I tried with others external services (Gmail, Outlook) and look fine. During the weekend I updated and restarted the server... is the only thing come to my mind now
– HEDMON
Dec 21 '16 at 18:53
The usual problem is a cached entry - but if that was the case I wouldn't expect the email to be received by your server. If it is just a single client there is little you can do. Ask them to remove the cached entries. Depends if they are a regular sender or not.
– Sembee
Dec 21 '16 at 19:28
The usual problem is a cached entry - but if that was the case I wouldn't expect the email to be received by your server. If it is just a single client there is little you can do. Ask them to remove the cached entries. Depends if they are a regular sender or not.
– Sembee
Dec 21 '16 at 19:28
add a comment |
1 Answer
1
active
oldest
votes
You have to allow unauthenticated senders:
- In Exchange Management Console, right click the dist group and go to Properties.
- Click the Mail Flow Settings tab and click Message Delivery Restrictions.
- Click Properties.
- In the Message Delivery Restrictions Properties, uncheck the box "Require that all senders are authenticated"
Try it again.
answered Dec 21 '16 at 15:56
Jarrod L. J. GibsonJarrod L. J. Gibson
441215
Thank you Jarrod, please read my comment in the post. That was the first I controled :(
– HEDMON
Dec 21 '16 at 18:29
add a comment |
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1 Answer
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active
oldest
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1 Answer
1
active
oldest
votes
active
oldest
votes
active
oldest
votes
You have to allow unauthenticated senders:
- In Exchange Management Console, right click the dist group and go to Properties.
- Click the Mail Flow Settings tab and click Message Delivery Restrictions.
- Click Properties.
- In the Message Delivery Restrictions Properties, uncheck the box "Require that all senders are authenticated"
Try it again.
answered Dec 21 '16 at 15:56
Jarrod L. J. GibsonJarrod L. J. Gibson
441215
Thank you Jarrod, please read my comment in the post. That was the first I controled :(
– HEDMON
Dec 21 '16 at 18:29
add a comment |
You have to allow unauthenticated senders:
- In Exchange Management Console, right click the dist group and go to Properties.
- Click the Mail Flow Settings tab and click Message Delivery Restrictions.
- Click Properties.
- In the Message Delivery Restrictions Properties, uncheck the box "Require that all senders are authenticated"
Try it again.
answered Dec 21 '16 at 15:56
Jarrod L. J. GibsonJarrod L. J. Gibson
441215
Thank you Jarrod, please read my comment in the post. That was the first I controled :(
– HEDMON
Dec 21 '16 at 18:29
add a comment |
You have to allow unauthenticated senders:
- In Exchange Management Console, right click the dist group and go to Properties.
- Click the Mail Flow Settings tab and click Message Delivery Restrictions.
- Click Properties.
- In the Message Delivery Restrictions Properties, uncheck the box "Require that all senders are authenticated"
Try it again.
answered Dec 21 '16 at 15:56
Jarrod L. J. GibsonJarrod L. J. Gibson
441215
You have to allow unauthenticated senders:
- In Exchange Management Console, right click the dist group and go to Properties.
- Click the Mail Flow Settings tab and click Message Delivery Restrictions.
- Click Properties.
- In the Message Delivery Restrictions Properties, uncheck the box "Require that all senders are authenticated"
Try it again.
answered Dec 21 '16 at 15:56
Jarrod L. J. GibsonJarrod L. J. Gibson
441215
answered Dec 21 '16 at 15:56
Jarrod L. J. GibsonJarrod L. J. Gibson
441215
answered Dec 21 '16 at 15:56
Jarrod L. J. GibsonJarrod L. J. Gibson
441215
answered Dec 21 '16 at 15:56
Jarrod L. J. GibsonJarrod L. J. Gibson
441215
441215
Thank you Jarrod, please read my comment in the post. That was the first I controled :(
– HEDMON
Dec 21 '16 at 18:29
add a comment |
Thank you Jarrod, please read my comment in the post. That was the first I controled :(
– HEDMON
Dec 21 '16 at 18:29
Thank you Jarrod, please read my comment in the post. That was the first I controled :(
– HEDMON
Dec 21 '16 at 18:29
Thank you Jarrod, please read my comment in the post. That was the first I controled :(
– HEDMON
Dec 21 '16 at 18:29
add a comment |
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To be clear - if you send to the group alone, it doesn't work either? Is that with both internal and external senders?
– Sembee
Dec 20 '16 at 12:22
@Sembee, the group has permission for receive external e-mails. I tried again from an external account and it's working. I don't know if the problem is just with a concretely sender. I update the post with more info, please, take a look.
– HEDMON
Dec 21 '16 at 6:32
If another external account works, then that would suggest the issue isn't with the group. You need to establish the pattern - it could be the one source.
– Sembee
Dec 21 '16 at 18:42
Exactly, but what can be? The issue was with a client, so I can't be testing from his email. I tried with others external services (Gmail, Outlook) and look fine. During the weekend I updated and restarted the server... is the only thing come to my mind now
– HEDMON
Dec 21 '16 at 18:53
The usual problem is a cached entry - but if that was the case I wouldn't expect the email to be received by your server. If it is just a single client there is little you can do. Ask them to remove the cached entries. Depends if they are a regular sender or not.
– Sembee
Dec 21 '16 at 19:28