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Using PHPMailer on Hostgator (timeout when try to login into SMTP server)

Problems when using IIS SMTP Pickup ServiceHow do I format a text file for IIS Mailroot Pickup so that it sends an e-mail with attachments?Trying to use a SmartHost with my Exchange 2010 serverPostfix & TLS is configured correctly, but Thunderbird throws cryptic errors when trying to send email via SMTP & STARTTLS?Joomla SMTP Configuration IssueProblems opening port 465 for smtp on centosShould I block the other SMTP ports as well to block outgoing mail?Exchange 2010: not receiving NDR when sending email using SMTP to none existing external mailboxPHPMailer with SSL - CentOS 6.7 VPS - SMTP ERROR: Failed to connect to server: (0)Exim and PHPMailer: can't accept authentication when host is localhost

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1

Solved: The problem was that to use the service through hostgator, for some reason the user must log in using main dsn name and not the SMTP domain name.

I was using the simple PHP mail() function to send emails and it was working fine but it didn't require to login into SMPT server. When I moved to PHPMailer library I wrote this code to send email but I'm having timeout when when trying to do this login. According to info from hostgator, the SMTP server (with SSL/TSL) is at port 465. So I wrote:

$mail = new PHPMailer;



$mail->SMTPDebug  = 3;

$mail->isSMTP();                                       // Set mailer to use SMTP

$mail->Host       = 'mail.mydomain.com';               // Specify main and backup SMTP servers

$mail->SMTPAuth   = true;                              // Enable SMTP authentication

$mail->Username   = 'contact@mydomain.com';            // SMTP username

$mail->Password   = 'pass';                            // SMTP password

$mail->SMTPSecure = 'tls';                             // Enable TLS encryption, `ssl` also accepted

$mail->Port       = 465;                               // TCP port to connect to

$mail->setFrom('contact@mydomain.com', 'my name');

$mail->addAddress('....@gmail.com', 'someone');        // Add a recipient



$mail->addReplyTo('contact@mydomain.com', 'my name');

$mail->isHTML(true);                                   // Set email format to HTML



$mail->Subject = 'subject';

$mail->Body    = 'msg body <b>bold!</b>';

$mail->AltBody = 'Corpo alternativo caso o primeiro não seja exibido';



if(!$mail->send())

{

    echo 'Message could not be sent.';

    echo 'Mailer Error: ' . $mail->ErrorInfo;

}

else

{

    echo 'Message has been sent';

}

But when this php file is called, besides not showing the echo I placed before the code, it also waited the 300 seconds to open a modal warning me of the timeout error. Thanks in advance.

php smtp timeout

share|improve this question

edited May 5 '16 at 20:58

angelcool.net

236213

asked Mar 2 '16 at 0:16

fabionrfabionr

615

bumped to the homepage by Community♦ 26 mins ago

This question has answers that may be good or bad; the system has marked it active so that they can be reviewed.

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Check that you are trying to connect to the right host.
  
  – Michael Hampton♦
  Mar 2 '16 at 0:31
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Well, I went to this email's account page and searched for it's configs. There it said Outgoing Server: mail.mydomain.com SMTP Port: 465 I just changed to "my domain" here but it is the same string. I'm using port 465 because it's through there to send using SSL/TLS
  
  – fabionr
  Mar 2 '16 at 0:36
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  I think you should have a chat with the service provider, then. The timeout in this circumstance is generally an indication that the connection has been firewalled.
  
  – Michael Hampton♦
  Mar 2 '16 at 0:38
  

  
  
  
  

add a comment | 

1

Solved: The problem was that to use the service through hostgator, for some reason the user must log in using main dsn name and not the SMTP domain name.

I was using the simple PHP mail() function to send emails and it was working fine but it didn't require to login into SMPT server. When I moved to PHPMailer library I wrote this code to send email but I'm having timeout when when trying to do this login. According to info from hostgator, the SMTP server (with SSL/TSL) is at port 465. So I wrote:

$mail = new PHPMailer;



$mail->SMTPDebug  = 3;

$mail->isSMTP();                                       // Set mailer to use SMTP

$mail->Host       = 'mail.mydomain.com';               // Specify main and backup SMTP servers

$mail->SMTPAuth   = true;                              // Enable SMTP authentication

$mail->Username   = 'contact@mydomain.com';            // SMTP username

$mail->Password   = 'pass';                            // SMTP password

$mail->SMTPSecure = 'tls';                             // Enable TLS encryption, `ssl` also accepted

$mail->Port       = 465;                               // TCP port to connect to

$mail->setFrom('contact@mydomain.com', 'my name');

$mail->addAddress('....@gmail.com', 'someone');        // Add a recipient



$mail->addReplyTo('contact@mydomain.com', 'my name');

$mail->isHTML(true);                                   // Set email format to HTML



$mail->Subject = 'subject';

$mail->Body    = 'msg body <b>bold!</b>';

$mail->AltBody = 'Corpo alternativo caso o primeiro não seja exibido';



if(!$mail->send())

{

    echo 'Message could not be sent.';

    echo 'Mailer Error: ' . $mail->ErrorInfo;

}

else

{

    echo 'Message has been sent';

}

But when this php file is called, besides not showing the echo I placed before the code, it also waited the 300 seconds to open a modal warning me of the timeout error. Thanks in advance.

php smtp timeout

share|improve this question

edited May 5 '16 at 20:58

angelcool.net

236213

asked Mar 2 '16 at 0:16

fabionrfabionr

615

bumped to the homepage by Community♦ 26 mins ago

This question has answers that may be good or bad; the system has marked it active so that they can be reviewed.

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Check that you are trying to connect to the right host.
  
  – Michael Hampton♦
  Mar 2 '16 at 0:31
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Well, I went to this email's account page and searched for it's configs. There it said Outgoing Server: mail.mydomain.com SMTP Port: 465 I just changed to "my domain" here but it is the same string. I'm using port 465 because it's through there to send using SSL/TLS
  
  – fabionr
  Mar 2 '16 at 0:36
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  I think you should have a chat with the service provider, then. The timeout in this circumstance is generally an indication that the connection has been firewalled.
  
  – Michael Hampton♦
  Mar 2 '16 at 0:38
  

  
  
  
  

add a comment | 

Solved: The problem was that to use the service through hostgator, for some reason the user must log in using main dsn name and not the SMTP domain name.

I was using the simple PHP mail() function to send emails and it was working fine but it didn't require to login into SMPT server. When I moved to PHPMailer library I wrote this code to send email but I'm having timeout when when trying to do this login. According to info from hostgator, the SMTP server (with SSL/TSL) is at port 465. So I wrote:

$mail = new PHPMailer;



$mail->SMTPDebug  = 3;

$mail->isSMTP();                                       // Set mailer to use SMTP

$mail->Host       = 'mail.mydomain.com';               // Specify main and backup SMTP servers

$mail->SMTPAuth   = true;                              // Enable SMTP authentication

$mail->Username   = 'contact@mydomain.com';            // SMTP username

$mail->Password   = 'pass';                            // SMTP password

$mail->SMTPSecure = 'tls';                             // Enable TLS encryption, `ssl` also accepted

$mail->Port       = 465;                               // TCP port to connect to

$mail->setFrom('contact@mydomain.com', 'my name');

$mail->addAddress('....@gmail.com', 'someone');        // Add a recipient



$mail->addReplyTo('contact@mydomain.com', 'my name');

$mail->isHTML(true);                                   // Set email format to HTML



$mail->Subject = 'subject';

$mail->Body    = 'msg body <b>bold!</b>';

$mail->AltBody = 'Corpo alternativo caso o primeiro não seja exibido';



if(!$mail->send())

{

    echo 'Message could not be sent.';

    echo 'Mailer Error: ' . $mail->ErrorInfo;

}

else

{

    echo 'Message has been sent';

}

But when this php file is called, besides not showing the echo I placed before the code, it also waited the 300 seconds to open a modal warning me of the timeout error. Thanks in advance.

php smtp timeout

share|improve this question

edited May 5 '16 at 20:58

angelcool.net

236213

asked Mar 2 '16 at 0:16

fabionrfabionr

615

$mail = new PHPMailer;



$mail->SMTPDebug  = 3;

$mail->isSMTP();                                       // Set mailer to use SMTP

$mail->Host       = 'mail.mydomain.com';               // Specify main and backup SMTP servers

$mail->SMTPAuth   = true;                              // Enable SMTP authentication

$mail->Username   = 'contact@mydomain.com';            // SMTP username

$mail->Password   = 'pass';                            // SMTP password

$mail->SMTPSecure = 'tls';                             // Enable TLS encryption, `ssl` also accepted

$mail->Port       = 465;                               // TCP port to connect to

$mail->setFrom('contact@mydomain.com', 'my name');

$mail->addAddress('....@gmail.com', 'someone');        // Add a recipient



$mail->addReplyTo('contact@mydomain.com', 'my name');

$mail->isHTML(true);                                   // Set email format to HTML



$mail->Subject = 'subject';

$mail->Body    = 'msg body <b>bold!</b>';

$mail->AltBody = 'Corpo alternativo caso o primeiro não seja exibido';



if(!$mail->send())

{

    echo 'Message could not be sent.';

    echo 'Mailer Error: ' . $mail->ErrorInfo;

}

else

{

    echo 'Message has been sent';

}

share|improve this question

edited May 5 '16 at 20:58

angelcool.net

236213

asked Mar 2 '16 at 0:16

fabionrfabionr

615

share|improve this question

edited May 5 '16 at 20:58

angelcool.net

236213

asked Mar 2 '16 at 0:16

fabionrfabionr

615

edited May 5 '16 at 20:58

angelcool.net

236213

edited May 5 '16 at 20:58

angelcool.net

236213

asked Mar 2 '16 at 0:16

fabionrfabionr

615

asked Mar 2 '16 at 0:16

fabionrfabionr

615

2 Answers
2

active

oldest

votes

0

I think the answer is in your code. You have lines like $mail->Host = 'mail.mydomain.com'; Be sure to switch all these out with actual domains. You have to use your www.com website domain.

The following is wrong.

$mail->Host       = 'mail.mydomain.com';               // Specify main and backup SMTP servers

I'm not surprised it won't send. Swap all the values out with real strings that matter to your site.

share|improve this answer

edited Apr 17 '17 at 2:56

chicks

3,05072033

answered Apr 16 '17 at 22:25

user2296112user2296112

1

add a comment | 

-1

There are some differences between how PHP's mail() function and the PHP Mailer work. The mail() function sends mail directly from the server where the script is located whereas your hosting provider might be using a separate server to send their emails. Therefore, I'd recommend you to set the SMTP server's FQDN as $mail->Host and make sure that the $mail->SMTPSecure property should be in fact tls or ssl.

However, there might be a lot of reasons why your code isn't working and unless you post the exact code that you are using (without the password, of course), I doubt that adequate assistance could be provided. It is also recommended to contact the web hosting support.

share|improve this answer

answered Mar 30 '18 at 7:25

ElhitchElhitch

1011

add a comment | 

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0

I think the answer is in your code. You have lines like $mail->Host = 'mail.mydomain.com'; Be sure to switch all these out with actual domains. You have to use your www.com website domain.

The following is wrong.

$mail->Host       = 'mail.mydomain.com';               // Specify main and backup SMTP servers

I'm not surprised it won't send. Swap all the values out with real strings that matter to your site.

share|improve this answer

edited Apr 17 '17 at 2:56

chicks

3,05072033

answered Apr 16 '17 at 22:25

user2296112user2296112

1

add a comment | 

0

I think the answer is in your code. You have lines like $mail->Host = 'mail.mydomain.com'; Be sure to switch all these out with actual domains. You have to use your www.com website domain.

The following is wrong.

$mail->Host       = 'mail.mydomain.com';               // Specify main and backup SMTP servers

I'm not surprised it won't send. Swap all the values out with real strings that matter to your site.

share|improve this answer

edited Apr 17 '17 at 2:56

chicks

3,05072033

answered Apr 16 '17 at 22:25

user2296112user2296112

1

add a comment | 

I think the answer is in your code. You have lines like $mail->Host = 'mail.mydomain.com'; Be sure to switch all these out with actual domains. You have to use your www.com website domain.

The following is wrong.

$mail->Host       = 'mail.mydomain.com';               // Specify main and backup SMTP servers

I'm not surprised it won't send. Swap all the values out with real strings that matter to your site.

share|improve this answer

edited Apr 17 '17 at 2:56

chicks

3,05072033

answered Apr 16 '17 at 22:25

user2296112user2296112

1

$mail->Host       = 'mail.mydomain.com';               // Specify main and backup SMTP servers

share|improve this answer

edited Apr 17 '17 at 2:56

chicks

3,05072033

answered Apr 16 '17 at 22:25

user2296112user2296112

1

edited Apr 17 '17 at 2:56

chicks

3,05072033

edited Apr 17 '17 at 2:56

chicks

3,05072033

answered Apr 16 '17 at 22:25

user2296112user2296112

1

answered Apr 16 '17 at 22:25

user2296112user2296112

1

-1

There are some differences between how PHP's mail() function and the PHP Mailer work. The mail() function sends mail directly from the server where the script is located whereas your hosting provider might be using a separate server to send their emails. Therefore, I'd recommend you to set the SMTP server's FQDN as $mail->Host and make sure that the $mail->SMTPSecure property should be in fact tls or ssl.

However, there might be a lot of reasons why your code isn't working and unless you post the exact code that you are using (without the password, of course), I doubt that adequate assistance could be provided. It is also recommended to contact the web hosting support.

share|improve this answer

answered Mar 30 '18 at 7:25

ElhitchElhitch

1011

add a comment | 

-1

There are some differences between how PHP's mail() function and the PHP Mailer work. The mail() function sends mail directly from the server where the script is located whereas your hosting provider might be using a separate server to send their emails. Therefore, I'd recommend you to set the SMTP server's FQDN as $mail->Host and make sure that the $mail->SMTPSecure property should be in fact tls or ssl.

However, there might be a lot of reasons why your code isn't working and unless you post the exact code that you are using (without the password, of course), I doubt that adequate assistance could be provided. It is also recommended to contact the web hosting support.

share|improve this answer

answered Mar 30 '18 at 7:25

ElhitchElhitch

1011

add a comment | 

There are some differences between how PHP's mail() function and the PHP Mailer work. The mail() function sends mail directly from the server where the script is located whereas your hosting provider might be using a separate server to send their emails. Therefore, I'd recommend you to set the SMTP server's FQDN as $mail->Host and make sure that the $mail->SMTPSecure property should be in fact tls or ssl.

However, there might be a lot of reasons why your code isn't working and unless you post the exact code that you are using (without the password, of course), I doubt that adequate assistance could be provided. It is also recommended to contact the web hosting support.

share|improve this answer

answered Mar 30 '18 at 7:25

ElhitchElhitch

1011

share|improve this answer

answered Mar 30 '18 at 7:25

ElhitchElhitch

1011

answered Mar 30 '18 at 7:25

ElhitchElhitch

1011

answered Mar 30 '18 at 7:25

ElhitchElhitch

1011